Stuff happens. We get it.

Cancellation Policy

Occasionally we have customers that have reservations coming up and won’t be able to make it for one reason or another. When this happens, they’re wondering what our policy on cancellations is, and how it affects their reservation.

While we maintain a Nonrefundable deposit policy, we are absolutely open to rescheduling an event for you prior to the day of the event. Let’s face it, cancellations are a result than less than ideal circumstances – it could be weather, an injury, or a vast number of other things, and we get that. On the other side of that coin, we are a small business and place order for product (paintballs, specifically) and line up our team based on our Party forecast, and we hope that is understandable too. For same day cancellations, any deposit for players or mobile services (this does not include pizzas, paint grenades, extra hours, or other add ons) will be forfeit, and we will need a new deposit to reschedule your event.

We do our best to maintain a flexible approach to doing business and try to communicate our concerns if they exist. As part of that, we understand unique situations arise that require a bit of flexibility to an otherwise rigid policy.