Occasionally we have customers that have reservations coming up and won’t be able to make it for one reason or another. When this happens, they’re wondering what our policy on cancellations is, and how it affects their reservation.
While we maintain a Nonrefundable deposit policy, we are absolutely open to rescheduling an event for you. Let’s face it, cancellations are a result than less than ideal circumstances – it could be weather, an injury, or a vast number of other things, and we get that. On the other side of that coin, we are a small business and place order for product (paintballs, specifically) based on our Party forecast, and we hope that is understandable too. We will happily reschedule your party or event to another date for you, but really prefer not to refund deposits.
With that said, if your guests are coming from out of town or you’re in a situation that makes the chances of rescheduling very low, that doesn’t mean you’re up a creek. Give us a call or shoot us an email and we’d be happy to work something out. We do our best to maintain a flexible approach to doing business and try to communicate our concerns if they exist. As part of that, we understand unique situations arise that requires a bit of flexibility to an otherwise rigid policy.
We hope this page has helped, but if you still have questions, please Contact Us by following this link!
If we’ve taken care of your concerns and questions, and you’re ready to book, check out our Parties and Groups page to get started!